Terms and Conditions

Returns of Goods (see ‘Commissions’ below if applicable)

I accept returns of goods

Contact me within: 7 days 

Dispatch item (s) back for refund within: 14 days 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Commissions

We will always work with you to your specifications you have given us, but if for any reason you cancel your commission once work has started materials and labour is used, your deposit will not be refundable. 

Unique, one off commissions will pay a larger deposit for this reason.

It is also worth noting that while every endeavour will be made to reproduce dimensions, colours and shapes as closely as possible, there are always mysteries of the kiln which may mean an exact match may not occur!

Cancellation of Pottery Class

Request a cancellation of Pottery Class within: 2 days of purchase or may be subject to 50% of purchase fee.

More information

Gift wrapping and packaging available on request.

Wholesale availability – contact me for more availability.

Made to order items – Most of my items are made to order and take at least 3 weeks to make. Larger bespoke items can take up to 6 weeks to make mainly due to the drying process!

Other Important Information

It is a rate occurrence, but please be aware that sometimes clay fired items can crack or break in the kiln. We try to control for these events but it is not always possible. It is the charm but also the frustration of working with ceramics!